Got Questions? We’ve Got Answers!

Find quick answers to the most common questions about Crossborderly. If you don’t see what you’re looking for, feel free to reach out to our support team.

What is Crossborderly?
Crossborderly is a logistics and technology platform that simplifies international shipping and compliance for e-commerce businesses. Our Shopify app provides transparent duties, taxes, and shipping costs at checkout, making cross-border sales effortless.
How does Crossborderly work?
We handle all aspects of international shipping, including customs, duties, taxes, and compliance. Once integrated with your Shopify store, our app calculates all costs and ensures seamless delivery to your customers.
Which countries does Crossborderly ship to?
We ship to over 150 countries, including key markets in Latin America, Europe, and Asia. For a detailed list, please visit this page.
Who can use Crossborderly?
Any Shopify store owner with a plan that supports third-party carrier services (Shopify Annual Plan or higher). If you're on a monthly plan, third-party carriers must be activated.

Is there a free plan?
Yes! Our Entrepreneur Plan is free and designed for small stores just starting their international journey.
What are the benefits of upgrading to a paid plan?
Paid plans like Growth and Pro offer additional features such as priority support, parcel management assistance, and fulfillment center coordination, tailored for scaling businesses.
Are there any hidden fees?
No, our pricing is transparent. The costs calculated at checkout include all duties, taxes, and shipping fees, ensuring no surprises for you or your customers.

How are duties and taxes calculated?
Crossborderly automatically calculates duties and taxes based on the destination country’s de minimis threshold, product type, and declared value. These amounts are displayed transparently at checkout.
How do I handle returns?
Returns are processed based on the destination and type of product. We provide detailed instructions on where to send returns and ensure compliance with local regulations. Please contact support for assistance.
Can I track my shipments?
Yes! You and your customers can track shipments in real-time through our tracking tool on the Resources page.

How do I install the Crossborderly Shopify app?
You can download our app directly from the Shopify App Store. Simply follow the installation guide provided on our Resources page.
What are the requirements for using Crossborderly?
● A Shopify store.● A Shopify Annual Plan or better. If you're on a monthly plan, you need to activate third-party carrier services.
Can I use Crossborderly with other e-commerce platforms?
Currently, Crossborderly is optimized for Shopify. However, custom integrations are available for businesses with unique requirements. Contact us to learn more.

What kind of support does Crossborderly offer?
We provide different levels of support depending on your plan:● Entrepreneur Plan: Email and WhatsApp support during business hours.● Pro Plans: Priority support, including live chat and a dedicated specialist for Pro users.
How can I contact Crossborderly for help?
You can reach our support team via the Contact Us page or through email at .moc.ylredrobssorc%40troppus

Got Questions? We’ve Got Answers!

Crossborderly is a logistics and technology platform that simplifies international shipping and compliance for e-commerce businesses. Our Shopify app provides transparent duties, taxes, and shipping costs at checkout, making cross-border sales effortless.

We handle all aspects of international shipping, including customs, duties, taxes, and compliance. Once integrated with your Shopify store, our app calculates all costs and ensures seamless delivery to your customers.

Which countries does Crossborderly ship to?

We ship to over 150 countries, including key markets in Latin America, Europe, and Asia. For a detailed list, please visit this page.

Who can use Crossborderly?

Any Shopify store owner with a plan that supports third-party carrier services (Shopify Annual Plan or higher). If you're on a monthly plan, third-party carriers must be activated.

Yes! Our Entrepreneur Plan is free and designed for small stores just starting their international journey.

Paid plans like Growth and Pro offer additional features such as priority support, parcel management assistance, and fulfillment center coordination, tailored for scaling businesses.

Are there any hidden fees?

No, our pricing is transparent. The costs calculated at checkout include all duties, taxes, and shipping fees, ensuring no surprises for you or your customers.

Crossborderly automatically calculates duties and taxes based on the destination country’s de minimis threshold, product type, and declared value. These amounts are displayed transparently at checkout.

Returns are processed based on the destination and type of product. We provide detailed instructions on where to send returns and ensure compliance with local regulations. Please contact support for assistance.

Can I track my shipments?

Yes! You and your customers can track shipments in real-time through our tracking tool on the Resources page.

You can download our app directly from the Shopify App Store. Simply follow the installation guide provided on our Resources page.

● A Shopify store.● A Shopify Annual Plan or better. If you're on a monthly plan, you need to activate third-party carrier services.

Can I use Crossborderly with other e-commerce platforms?

Currently, Crossborderly is optimized for Shopify. However, custom integrations are available for businesses with unique requirements. Contact us to learn more.

We provide different levels of support depending on your plan:● Entrepreneur Plan: Email and WhatsApp support during business hours.● Pro Plans: Priority support, including live chat and a dedicated specialist for Pro users.

You can reach our support team via the Contact Us page or through email at .moc.ylredrobssorc%40troppus