Got Questions? We’ve Got Answers!

Find quick answers to the most common questions about Crossborderly. If you don’t see what you’re looking for, feel free to reach out to our support team.

What is Crossborderly?
Crossborderly is a global logistics platform that simplifies international shipping by automating duties, taxes, and compliance while providing seamless integration with e-commerce platforms like Shopify.
How does Crossborderly work?
We integrate directly with your online store, calculate shipping costs and import duties in real-time, and handle all logistics to ensure hassle-free cross-border deliveries.
Who can use Crossborderly?
Any e-commerce business looking to expand globally can use Crossborderly, regardless of its size or industry.
Is Crossborderly only for Shopify stores?
No! While we offer seamless Shopify integration, we also provide API solutions and custom workflows for businesses using other e-commerce platforms.

Which countries does Crossborderly ship to?
We currently support shipping to over 150 countries worldwide.
How long does international shipping take?
Delivery times vary depending on the destination and carrier selected. However, our automated logistics system ensures optimized shipping routes for faster and more reliable deliveries.
Which carriers does Crossborderly use?
We partner with multiple international carriers to offer flexible shipping options. You can choose the best carrier based on price, speed, and destination.
Can I track my shipments?
Yes! Our platform provides real-time tracking so you and your customers can monitor orders from pickup to delivery.

How does Crossborderly calculate duties and taxes?
Our system uses real-time data to calculate the exact duties and taxes for each shipment based on the destination country’s regulations.
Are there any hidden fees for customers?
No. Crossborderly ensures full transparency in pricing so that customers see all costs upfront no hidden fees, no surprises.
How does Crossborderly handle customs clearance?
We automate the entire customs clearance process, ensuring all necessary documentation is included and that shipments comply with international regulations.
What happens if a package is held at customs?
If a package is delayed at customs, our support team works with the carrier and customs authorities to resolve the issue as quickly as possible.

How do I integrate Crossborderly with my Shopify store?
Simply install our Shopify App and follow the step-by-step setup guide. Your store will be connected within minutes.
Do I need coding skills to use Crossborderly?
No! Our platform is designed to be user-friendly, and integration requires no technical expertise.
Does Crossborderly offer API integrations?
Yes! If you use a custom platform, you can integrate Crossborderly using our API solutions. Contact us for more details.
What should I do if I experience technical issues?
Our support team is available to assist you. You can contact us via live chat, email, or phone for troubleshooting.

Does Crossborderly handle returns?
Yes! We offer international returns management solutions to help businesses process returns smoothly.
How do I process a return?
You can manage returns directly from your Crossborderly dashboard, generating return labels and tracking the shipment back to your warehouse.
Are refunds available if an order is lost or delayed?
Refund policies depend on the carrier and service used. However, we work closely with our partners to resolve any lost or delayed shipments as efficiently as possible.

Got Questions? We’ve Got Answers!

Crossborderly is a global logistics platform that simplifies international shipping by automating duties, taxes, and compliance while providing seamless integration with e-commerce platforms like Shopify.

We integrate directly with your online store, calculate shipping costs and import duties in real-time, and handle all logistics to ensure hassle-free cross-border deliveries.

Who can use Crossborderly?

Any e-commerce business looking to expand globally can use Crossborderly, regardless of its size or industry.

Is Crossborderly only for Shopify stores?

No! While we offer seamless Shopify integration, we also provide API solutions and custom workflows for businesses using other e-commerce platforms.

We currently support shipping to over 150 countries worldwide.

Delivery times vary depending on the destination and carrier selected. However, our automated logistics system ensures optimized shipping routes for faster and more reliable deliveries.

Which carriers does Crossborderly use?

We partner with multiple international carriers to offer flexible shipping options. You can choose the best carrier based on price, speed, and destination.

Can I track my shipments?

Yes! Our platform provides real-time tracking so you and your customers can monitor orders from pickup to delivery.

Our system uses real-time data to calculate the exact duties and taxes for each shipment based on the destination country’s regulations.

No. Crossborderly ensures full transparency in pricing so that customers see all costs upfront no hidden fees, no surprises.

How does Crossborderly handle customs clearance?

We automate the entire customs clearance process, ensuring all necessary documentation is included and that shipments comply with international regulations.

What happens if a package is held at customs?

If a package is delayed at customs, our support team works with the carrier and customs authorities to resolve the issue as quickly as possible.

Simply install our Shopify App and follow the step-by-step setup guide. Your store will be connected within minutes.

No! Our platform is designed to be user-friendly, and integration requires no technical expertise.

Does Crossborderly offer API integrations?

Yes! If you use a custom platform, you can integrate Crossborderly using our API solutions. Contact us for more details.

What should I do if I experience technical issues?

Our support team is available to assist you. You can contact us via live chat, email, or phone for troubleshooting.

Yes! We offer international returns management solutions to help businesses process returns smoothly.

You can manage returns directly from your Crossborderly dashboard, generating return labels and tracking the shipment back to your warehouse.

Are refunds available if an order is lost or delayed?

Refund policies depend on the carrier and service used. However, we work closely with our partners to resolve any lost or delayed shipments as efficiently as possible.